We can calculate the overall score by dividing the total number of reviews we received and adding up all the review scores. In addition, guests can also provide separate subscores for crucial areas such as WiFi quality, value, facilities, comfort, staff, cleanliness, and location. There is no direct link between their overall scores and subscores, as guests submit them independently.

If you have booked accommodation through our platform and stayed there, you can review the property. Our Customer Service team has already contacted you regarding the review submission, but if you haven’t stayed there, you can’t provide an edit.

We have expertise in identifying fraudulent reviews posted on our platform, utilizing both human resources and automated systems. Once identified, we promptly remove such reviews and, if required, initiate appropriate actions against the responsible parties.

If anyone observes anything suspicious, they can always notify our Customer Service department so that our fraud team can conduct an investigation.

Our objective is to offer an equitable and supportive platform for all users by ensuring that the submitted content does not include or mention any personal information or contact details, contain indecent, offensive, or discriminatory language, promote illicit activities, infringe upon any intellectual property rights or confidentiality agreements, or consist of spam or unrelated content to the reviewed product.

When checking out of the accommodation, only reviews submitted within a 3-month period may be considered for acceptance in order to ensure their relevance. Reviews that are 36 months old or older may no longer be displayed, or if there is a change in ownership of the accommodation.

A lodging can respond to a review.

Furthermore, you can filter and/or sort the review score, time of year, and other factors (such as comments, rating, language, etc.) When you want to see the most recent and top-rated reviews.

Occasionally, we display external evaluation ratings from other reputable travel platforms, but we ensure transparency when doing so.

Guidelines and Standards for Reviews

The guidelines and standards are designed to ensure that the content on Booking.Com remains relevant and suitable for all audiences. While allowing for freedom of expression and diverse opinions, these guidelines and standards apply to all comments regardless of their tone.

Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content. will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.

Comments and media containing hate speech, discriminatory statements, threats, sexually explicit comments, violence, or the endorsement of illegal activity are strictly prohibited. Kindly refrain from using offensive language or attempting to mask profanity with imaginative spelling, regardless of the language used. Contributions should be suitable for a worldwide audience.

Attempts to bring down the rating of a competitor by submitting negative reviews will not be tolerated. Your contribution should be unbiased and original, and should not include incentives or posts on behalf of guests in exchange for reviews. Reviews are most valuable when they are unique, genuine, and provide valuable content to the guest.

Booking.Com will make an effort to obscure similar details, such as other accounts on social media, website addresses, telephone numbers, and email addresses, in order to respect the privacy of others.

The contributions are from customers and properties affiliated with Booking.Com, rather than from Booking.Com itself, as indicated by the opinions expressed. Booking.Com does not assume responsibility or liability for any reviews or responses. As a distributor, Booking.Com does not have an obligation to verify these comments and responses, but it is not a publisher either.

The reviews are sorted by default based on the date of the review, with additional criteria to display the most relevant reviews, including non-anonymous reviews and text reviews. There are also options available for travelers to sort the score by different types of criteria.