The connection between the subscores and the overall scores is not direct – guests provide their subscores and overall scores separately. – Guests also have the option to give individual subscores for important aspects like location, cleanliness, staff, comfort, facilities, value, and free WiFi. – To calculate the overall score, we sum up all the review scores and then divide that sum by the total number of review scores we have received. – Each review score falls within the range of 1 to 10.

Get in touch with our Customer Service team to modify a review that you have already submitted. In case you arrived at the property but did not actually spend the night there, or if you did stay there, you are able to provide feedback on an accommodation that you reserved through our platform.

We will take action against whoever is accountable and remove any fraudulent reviews submitted to our platform, for which we have both human reviewers and automated systems that are experts in identification.

If anyone observes anything questionable, they can always notify our Customer Service team so that our fraud team can carry out an inquiry.

We receive reviews for every publication, both negative and positive. However, there are certain things, such as references or mentions, that we don’t include in the displayed reviews.

To ensure the relevance of reviews, only consider submissions made within 3 months after the checkout date. Displayed reviews may no longer appear after 36 months or in the event of a change in ownership of the accommodation.

A lodging can respond to a review.

The reviews can be sorted and/or filtered using factors such as season, rating, and other criteria. When multiple reviews are displayed, the most recent ones will appear at the top, taking into account additional factors like language and whether they include comments or just ratings.

Occasionally, we display evaluation ratings from reputable travel websites, but we ensure transparency when doing so.

Guidelines and Standards for Reviews

The guidelines and standards, which are both relevant and suitable for all ages, strive to maintain the content on Booking.Com while still allowing for freedom of expression and diverse viewpoints. These rules apply to all comments, regardless of their tone.

Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content. will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.

Comments and media containing hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are prohibited. Regardless of language, please refrain from using offensive language or trying to replace it with inventive spelling. Contributions should be suitable for a worldwide audience.

Your contribution to Booking.Com should be unbiased and original, and attempts to bring down the rating of a competitor by submitting negative reviews will not be tolerated. All content should be unique and genuine to provide the most valuable reviews to guests. Partners should not post reviews on behalf of guests, and there should be no incentives exchanged for reviews.

Booking.Com will make an effort to obscure similar details, such as other accounts and social media addresses, website addresses, telephone numbers, and email addresses, in respect of others’ privacy.

The viewpoints and thoughts conveyed in are from Booking.Com clients and establishments, and not from Booking.Com itself. Booking.Com does not assume responsibility or liability for any evaluations or replies. Booking.Com does not publish these remarks and replies, but distributes them without any obligation to authenticate.

Additional sorting options may be available by the type of traveler, such as score, etc. Reviews are sorted based on the date of the review and additional criteria to display the most relevant reviews, including reviews with text and reviews in your language.