1. Điều kiện đổi trả

In the event that customers receive points in a timely manner, they can return or exchange goods and resolve any issues with the quality of the products through customer service.

The amount is insufficient, there is an insufficient number of sets as specified in the order. The category and layout of the airline are inaccurate, as well as the specimen in the order or on the website during the time of purchase.

Torn packaging, peeling, and broken like external damage…- In order to complete the process of returning/exchanging goods, customers are responsible for providing relevant documents to prove the defects.

Customers can exchange sizes within 3 days from the day they receive the shoes.

The voucher can be used to transfer money and get refunds. It can be used for both higher and lower priced items, as well as for exchanging products that customers have already purchased.

2. Quy định về thời gian thông báo và gửi sản phẩm đổi/ trả

Within 48 hours of receiving the product, the time for notifying the return or exchange for cases of missing accessories, gifts, or breakage.

The time for sending and returning the product is within 7 days from the receipt of the product.

Please contact our customer care hotline. If you have any feedback/complaints regarding the product quality, please let us know.

Each product can only be exchanged or returned once.

3. Yêu cầu về tình trạng hàng hóa

The product is in a new condition, never used, unwashed/unironed, and has no strange smell.

The product still has the original label, and it comes with the accompanying packaging (if available).

Customers have the opportunity to buy a wide variety of products from jordan1.Vn.

There is no exchange/return of goods in the event of user-caused errors.

The airline is not affected by any errors during the storage and transportation process of the users.

Applies to discounted products not exceeding 30% and full-priced products.

To return/exchange directly: Customers can directly bring the product to the location of the jordan1.Vn store system for exchange/return.

Online exchange/return, at home:.

Step 1: Customers can contact the hotline or Fanpage, Zalo of jordan1.Vn to request product returns or exchanges.

Step 2: Customers send back the product they want to exchange, and jordan1.Vn will receive that product.

Jordan1.Vn will conduct product quality verification and deliver the new item to customers. Step 3:

Some notes when sending packages through the delivery service: