There is no direct connection between them – visitors submit their subscores and their overall scores autonomously. Visitors can also provide distinct subscores in important categories, such as position, hygiene, personnel, comfort, amenities, worth, and complimentary WiFi. To obtain the overall score, we aggregate all the review scores and divide that sum by the number of review scores we received. Each review score ranges from 1 to 10.
Get in touch with our Customer Service team to modify a review you’ve already provided. Whether you arrived at the property but didn’t actually spend the night or if you did spend the night, you have the option to evaluate the lodging that you reserved via our platform.
We are experts in identifying fraudulent reviews posted on our platform, employing both individuals and automated systems. If we come across any, we promptly remove them and take appropriate measures against the culprits.
If someone observes anything questionable, they are encouraged to inform our Customer Service department in order for our fraud unit to initiate an inquiry.
Ideally, we would publish every review we receive, whether it is negative or positive. However, we will not display any reviews that contain or make reference to certain things, among other criteria.
In the event of a change in ownership of the accommodation, we reserve the right to cease displaying reviews that are older than 36 months. To ensure relevance, we will only consider reviews submitted within 3 months of the check-out date.
A lodging can respond to a review.
The reviews can be sorted and/or filtered based on factors like the season, review score, and more. The most recent ones will be prioritized, considering additional factors such as language and the presence of comments or just a rating, when multiple reviews are available for viewing.
Occasionally, we display evaluations from reputable travel websites, but we always ensure transparency when doing so.
Recommendations and Criteria for Evaluations
The guidelines and standards strive to ensure that the content on Booking.Com remains pertinent and suitable for all audiences, without imposing restrictions on expression or robust viewpoints. These rules are applicable regardless of the tone of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content. will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Comments and media containing hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the endorsement of illegal activity are prohibited. Kindly refrain from using offensive language or trying to disguise it with clever spelling, regardless of the language used. Contributions should be suitable for a worldwide audience.
Attempts to bring down the rating of a competitor by submitting negative reviews will not be tolerated. Your contribution should be a review of your property on behalf of guests, and should not include incentives for exchanging reviews. Reviews are most valuable when they are unbiased and original. All content should be unique and genuine to the guest.
Booking.Com will make an effort to obscure similar details, such as other accounts on social media, website addresses, telephone numbers, and email addresses, in order to respect the privacy of others.
The viewpoints expressed in the Input are from Booking.Com customers and properties, and not from Booking.Com itself. Booking.Com does not assume responsibility or liability for any reviews or responses. Booking.Com functions as a distributor (without any obligation to authenticate) and not as a publisher of these comments and responses.
The reviews are sorted based on additional criteria, including the language, text of the review, and relevance to display the most relevant reviews. The default sorting is based on the date of the review, with additional options available to sort by traveler type and non-anonymous reviews.
Disclaimer for Translations
Google disclaims all warranties, including implied or express warranties of fitness for a particular purpose, merchantability, and reliability, as well as any implied warranties of non-infringement and accuracy, related to translations. This service may contain translations powered by Google.