We specialize in automated systems that detect fake reviews submitted to our platform. If we find any, we will take necessary action against whoever is responsible and delete them.

If someone observes anything suspicious, they can always notify our Customer Service team in order for our fraud team to carry out an inquiry.

We aim to publish every review we receive, whether it is negative or positive. However, we will not showcase any reviews that contain or make reference to certain elements.

We may only accept reviews that are submitted within the check-out period to ensure that the reviews are relevant. If the ownership of the accommodation has changed, we may stop showing reviews that are older than 36 months.

A lodging can respond to a review.

Furthermore, you can filter and/or sort the review score and time of year by them. Additionally, when you see multiple reviews, you will be able to see the most recent ones at the top, taking into account a few other factors such as comments, ratings, and language.

Occasionally, we display external evaluation ratings from other renowned travel platforms, but we ensure transparency by clearly indicating when we do so.

Recommendations and Criteria for Evaluations

The guidelines and standards strive to be pertinent and suitable for all ages, with the goal of maintaining the content on Booking.Com while still allowing for open expression and diverse opinions. These rules apply to all comments, regardless of their tone.

Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content. will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.

Comments and media containing hate speech, discriminatory comments, threats, sexually explicit comments, violence, or the encouragement of illegal activity are strictly prohibited. Please refrain from using profanity or trying to mimic profanity through creative spelling in any language. Contributions should be suitable for a worldwide audience.

Attempts to bring down the rating of a competitor by submitting negative reviews will not be tolerated. Your contribution should be unbiased and original. Reviews are most valuable when they are unique and genuine to the guest. All content should be unique and genuine to ensure the authenticity of the reviews.

Booking.Com will make an effort to obscure similar details and accounts on other social media addresses, website numbers, and email addresses, respecting the privacy of others.

The contributions originate from customers and properties affiliated with Booking.Com, rather than from Booking.Com itself. Booking.Com does not assume responsibility or liability for the expressed opinions in any reviews or responses. As a distributor, Booking.Com is not obliged to verify these comments and responses, but it is not considered a publisher.

By default, reviews are sorted based on the date of the review, with additional criteria including relevant language in your reviews and non-anonymous reviews, and options for sorting by traveler type and score may be available.