2. Quy định về thời gian thông báo và gửi sản phẩm đổi/ trả

In the event of missing accessories, gifts, or breakage of the product, the notification period for exchange or return is within 48 hours from the receipt of the product.

The time for sending and returning products: within 7 days from receiving the product.

“If you have any feedback/complaints about the quality of our products, please get in touch with our customer care helpline.”

Each product can only be exchanged or returned once.

1. Điều kiện đổi trả

Every day, return/exchange items are subject to inspection for quality control purposes. Esteemed Customers are kindly requested to check the items at the time of delivery in order to address any issues that may arise.

The aircraft’s type and design are incorrect, as they were not as advertised on the website when ordered. Additionally, there is a shortage in both quantity and number of sets, which do not match the order.

The packaging is torn, peeled off, and broken as the external condition is affected – Customers are responsible for submitting relevant documents proving the defects in order to complete the process of returning/exchanging goods.

Customers can exchange shoe sizes within 3 days from the date of receiving the shoes.

The voucher will allow customers to transfer and refund money to Nam Viet Jordan at a lower price than the original product price, or at an equal or higher price for a different product if they wish to exchange.

3. Yêu cầu về tình trạng hàng hóa

The product is in a brand new condition, never used, never washed/ironed, and has no strange odor.

The product still has its original labels, and the packaging of the product is included (if applicable).

Customers have a multitude of options to complete a purchase at jordan1.Vn.

There is no possibility of exchanging/returning goods in the event of user error.

The airline is not affected by errors caused by the user’s storage and transportation process.

Applies to discounted products of up to 30% and full-priced products.

4. Cách thức đổi/ trả

Trả/ đổi: Quý khách có thể đến trực tiếp địa chỉ của hệ thống cửa hàng jordan1.Vn để đổi/ trả sản phẩm.

Online exchange/return, at home:.Output: – Online exchange/return, in the comfort of your own home:.

Step 1: Customers can contact the hotline or Fanpage, Zalo of jordan1.Vn to request product exchanges.

Step 2: Customers send back the product for exchange, and jordan1.Vn will receive the product.

Jordan1.Vn will continue to validate the product’s quality and dispatch a replacement item to the customer. Step 3.